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Latest Field-Service-Consultant Test Voucher, Field-Service-Consultant Exam Pass Guide

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Salesforce Certified Field Service Consultant Sample Questions (Q155-Q160):

NEW QUESTION # 155
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A. Customer First
B. High Intensity
C. Soft Boundaries
D. Emergency Policy

Answer: A,C

Explanation:
Explanation
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling_policies.htm&type=5

NEW QUESTION # 156
An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A. Create one service resource and assign the relevant permission set license
B. Create two skills records and assign them to service resources record
C. Create two serviceresource and assign them to the employee
D. Create one service resource and assign the technician and dispatcher role

Answer: A

Explanation:
Service Resources are records that represent the people or equipment that perform field service tasks[53].
Permission Set Licenses are licenses that grant users access to specific features such as Field Service Dispatcher Console or Field Service Mobile App[54]. Creating one service resource and assigning the relevant permission set license would allow an employee at Universal Containers to perform both dispatcher and technician roles using one record and one license. Creating two skills records and assigning them to service resources record would not affect their roles or accessto features. Skills are records that define specific abilities or qualifications that service resources have[55]. Creating two service resources and assigning them to the employee would create duplicate records and require two licenses for one employee. Creating one service resource and assigning the technician and dispatcher role would not work because roles are not fields on the service resource object. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_permission_set_licenses_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_skills_overview.htm&type=5

NEW QUESTION # 157
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A. 25 contractors
100 contractors
B. 100 contractors
100 contractors
C. 25 contractors
75 contractors
25 contractors

Answer: C

Explanation:
Explanation
Contractors are external users who can access Field Service features such as work orders, service appointments, assets, products consumed, etc... There are two types of contractor licenses available:
Contractor (Full Access) and Contractor (Limited Access). Contractor (Full Access) licenses allow users to access all Field Service features except scheduling optimization. Contractor (Limited Access) licenses allow users to access only work orders assigned to them or their crew members via mobile app or web browser[22.
Universal Containers should deploy 25 Contractor (Full Access) licenses to contractors who need to schedule resources and 75 Contractor (Limited Access) licenses to contractors who need access to work orders, assets, mobile app, and chatter. References:
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_license_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_full_access_license_features.htm&type
https://help.salesforce.com/s/articleView?id=sf.field_service_contractors_limited_access_license_features.htm&

NEW QUESTION # 158
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

A. Service Resource Dashboard
B. Street-level Routing
C. Service Appointment Reports
D. Aerial Routing

Answer: B

Explanation:
Explanation
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:
https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5

NEW QUESTION # 159
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A. Field Service Lightning Scheduling License
B. Field Service Lightning Standard Permissions
C. Field Service Lightning Mobile License
D. Field Service Lightning Admin Permissions

Answer: D

Explanation:
Explanation
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings on the Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5

NEW QUESTION # 160
......

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